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n_5231
Participant
Dec 4, 2024 6:08 PM UTC
Question

Illustrator crashing on macOS Sequoia 15.1.1

I upgraded my Os since Illustrator started crashing as soon as I open and select "New file" select the size and click Create. This is so annoying 

I am running latest AI

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Dec 4, 2024 6:37 PM UTC

Hello @n_5231,

I understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3BmoMpF) and checking if it helps?

Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4gjLZba).

I appreciate your time and patience in helping us resolve this issue.

Anubhav

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