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Participant
June 25, 2023
Question

Illustrator crashing on my ipad 10.2 8 gen

  • June 25, 2023
  • 1 reply
  • 121 views

Hey, i bought illustrator on my ipad, the ipad is 10.2 8 gen.

What can i do?, i work with this app.

 

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Community Manager
September 5, 2023

Hello @אור30709565u82i,

 

Sorry for the delayed response. We understand how frustrating it can be to encounter crashes, especially in the middle of work. I hope the problem is resolved by now. If not, would you mind updating the OS and the Illustrator app to the latest version and checking if it helps?

(https://support.apple.com/en-us/HT204204), (https://support.apple.com/en-us/HT202180)

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, try deleting Illustrator, restarting your device, and then reinstalling the app to check if it helps.

 

If the issue persists, kindly share the crash report so that we can investigate this further:

  • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “Illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
  • Upload the file to (https://assets.adobe.com/files) and share a link to the file here or via DM.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav