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Lawtz01
Inspiring
October 21, 2020
Answered

Illustrator Crashing on new doc/open doc stage

  • October 21, 2020
  • 1 reply
  • 358 views

Hello

Suddenly today I am experiencing issues with illustrator.  

Whats happens:

1. I open illustrator and it loads as normal.

2. I try to open a file, or create a new document.

3. It closes down Illustrator without any warnings.

4.  When I try opening Illustrator again I get a message saying: Adobe Illustrator quit unexpectedly. Any open document that could be recovered with unsaved information are names <filename>[recovered]. Then the options are OK and Cancel.

 

What I've tried:

1. Ensuring I have all the latest updates done .

2. Clearing SSD (I had a message suggesting I was low on space so I cleared recyling bin etc).

3. Restarting computer.

 

Any offer any help?!

This topic has been closed for replies.
Correct answer Lawtz01

Hello 

Thank you - I've just read on another thread about going to Edit>Pref and unchecking the GPU tick box and thats done the trick! Thank you

1 reply

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
October 21, 2020

Hi there,

 

Sorry to hear about this. Would you mind sharing the version of the OS & Illustrator? Do you work on files saved on a network drive or local drive?

I'd suggest following the steps given on this help article and let us know if it helps.

Looking forward to your response.

 

Regards,

Ashutosh

L
Lawtz01AuthorCorrect answer
Inspiring
October 21, 2020

Hello 

Thank you - I've just read on another thread about going to Edit>Pref and unchecking the GPU tick box and thats done the trick! Thank you

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