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Participant
January 6, 2020
Question

Illustrator crashing on windows 10

  • January 6, 2020
  • 1 reply
  • 189 views

Dear,

I am khorshed from bd.

I have found a problem on auto softwere closing on my licence sofwere.

Please do something

 

{Renamed by MOD}

This topic has been closed for replies.

1 reply

Ashutosh_Mishra
Inspiring
January 6, 2020

Hi there,

 

Sorry to hear about your experience. Would you mind sharing some more information like:
1. Version of Illustrator.
2. Is it happening with a specific file or with all the files?
3. Do you save files locally or on a network?
4. Have you tried resetting preferences? (If not, please try doing that. You may follow the steps provided on https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences)

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

All this information will help us understand the issue and work accordingly.

Regards,
Ashutosh