Illustrator crashing repeatedly on Mac

Forum|Forum|8 years ago
July 24, 2017
4 replies
774 views

I have Sierra 10.12.4 and the latest version of Illustrator (Adobe Creative Cloud).

Illustrator crashed almost everytime I try to launch it, paste something into it, or import something.

The only "fix" that Adobe could provide was rebooting the computer but that was only a band-aid.

Is anyone else having these issues?

[crash log removed, please post to pastebin or similar in the future - moderator]

This topic has been closed for replies.

Correct answer Midsonnn

Hi All,

The issue is resolved. I've been speaking to a technical advisor via webchat. The issue 'magically' resolved itself. I did nothing technical at all. Prior to the webchat, all I did was reinstall the app. The advisor was just asking basic questions about the problem. After I gave permission to screen share, he then suggested trying to open and save a document and everything was working fine.

There was no real answer as to why there was an issue but the advisor did say that it can take some time for the app to work after reinstalling. I think he was suggesting that it was a preferences issue.

Although, I'm not entirely confident that uninstalling and reinstalling actually solved the problem, it might be worth a go!

Hope that helps!

Ben

Larry G. Schneider

Community Expert

Try this

macOS Sierra 10.12.5 Combo

M

Midsonnn

Participant

Hi all,

I'm having the same issue. I've just uninstalled (with removed prefs) and reinstalled. Nothing has worked. I can't open any document or save documents. It just freezes and says that the application isn't responding. It's a nightmare!

I've just followed that link to Customer Care and it's brought me straight back to the forums!

Please help!

Thanks,

Ben

Larry G. Schneider

Community Expert

I second Monika. Please post this elsewhere and link. But have you tried the 10.12.5 update to Sierra?

G

garyg84119234Author

Participant

Larry, Apple doesn't list an update to Sierra for my system, yet. Is there another place I could find it?

M

MidsonnnCorrect answer

Participant

Hi All,

The issue is resolved. I've been speaking to a technical advisor via webchat. The issue 'magically' resolved itself. I did nothing technical at all. Prior to the webchat, all I did was reinstall the app. The advisor was just asking basic questions about the problem. After I gave permission to screen share, he then suggested trying to open and save a document and everything was working fine.

There was no real answer as to why there was an issue but the advisor did say that it can take some time for the app to work after reinstalling. I think he was suggesting that it was a preferences issue.

Although, I'm not entirely confident that uninstalling and reinstalling actually solved the problem, it might be worth a go!

Hope that helps!

Ben