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Galena22
Known Participant
Mar 6, 2024 6:10 PM UTC
Question

Illustrator crashing repeatedly on week old computer?

Hi - I had a new computer last week and was delighted to finally be able to use Illustrator for the first time. However, I'm finding it is crashing every 10 mins or so... surely this should not be happening.  Everything is up to date and my spec is: 
Processor AMD Ryzen 9 7845HX with Radeon Graphics 3.00 GHz
Installed RAM 16.0 GB (15.2 GB usable)
System type 64-bit operating system, x64-based processor

I am paying rather a lot for Illustrator each month and am very disappointed it is so unstable?  Anyone have any ideas how I can get it to stop crashing over and over again?  Help appreciated; please be aware I'm no where near a techie.

 

Thanks

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    27 replies

    cagatay35965632mhnq
    Participant
    Mar 9, 2024 12:07 PM UTC

    "I'm finding it is crashing every 10 mins or so... "
    Hello, I am also having a similar problem. In my case I don't even need to do any complex calculations, all I do is open the application and hover my mouse over tools and application crashes instanly with an error report I've sent the report repeatedly to Adobe but no one reached me yet. It's been atleast 3 weeks, almost a month I've tried all online solutions, driver updates, re-installing but none of them worked for me. Leaving this comment here so I can be informed when someone replies. I hope we can find some solution that works fur us.

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    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    Mar 9, 2024 1:24 PM UTC

    Contact sutomer care at https://helpx.adobe.com/contact.html

    after the weekend.

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Mar 13, 2024 2:57 PM UTC

    Hello @cagatay35965632mhnq,

    We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3Vfkjwy) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3ThctzT).

    We appreciate your time and patience in helping us resolve this issue.

     

    Thanks,

    Anubhav

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    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    Mar 6, 2024 7:07 PM UTC

    Is it crashing right when you launch it? Or when dealing with certain files?

    If the latter: what are you doing with Illustrator?

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    Galena22Author
    Known Participant
    Mar 6, 2024 7:10 PM UTC

    Hi Monika

     

    It opens fine.  It is when I'm going through the process of making a seamless pattern tile from several elements. So it has crashed at making a clipping mask, crashed at copying and pasting and aligning within a pattern, crashed at copying the pattern to a swatch, crashed at testing the swatch with a rectangle, etc.  I've sort of lost count.

     

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    Galena22Author
    Known Participant
    Mar 6, 2024 7:11 PM UTC

    The last time it crashed I had to go to task manager to shut it down as it froze the whole computer.

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