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peculiarmueller
Participant
March 24, 2020
Question

Illustrator Crashing When I Use Join Tool

  • March 24, 2020
  • 1 reply
  • 655 views

Havnt had this issue until a week ago or so roughly

 

Computer is predator ph315-51

Processor Intel I 7 8th gen

Thanks

This topic has been closed for replies.

1 reply

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
March 24, 2020

Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of OS and Illustrator? Also, does it crash using this tool on every document or a specific one?
Have you tried resetting preferences? If not, please try once. Follow instructions on help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences to do that.

 

Disclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article. 

 

Looking forward to your response.

 

Regards,

Ashutosh

P
peculiarmuellerAuthor
Participant
March 26, 2020

Hi thanks

Sorry for delay

It's Windows 10 home

Version 1909

OS build 18363.720

 

Newest updated Adobe illustrator

24.1.1

 

As far as I can tell any file.  I'm specifically working on simplifying a logo.  I've tryed opening new files and joining less and less of it and it doesnt seem to be able to handle it whether its joining 2 pieces or 20.

P
peculiarmuellerAuthor
Participant
March 26, 2020

I have not tryed resetting preferences..

 

I'll give that a try

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