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Participant
April 24, 2021
Question

Illustrator crashing while working

  • April 24, 2021
  • 2 replies
  • 159 views

Why do problems like this always arise, this really interferes with my work. please, give me a solution to this problem.

 

 

{Renamed by MOD}

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2 replies

Srishti Bali
Community Manager
Community Manager
May 1, 2021

Hi there,

 

Sorry about this trouble. Could you please confirm which version it was? We have recently released an update for Illustrator 2021 (v 25.2.3). If you are not already on v25.2.3, then we recommend you to update to latest version.

 

If it still shows the same behavior, please try the suggestions shared on this page ( https://community.adobe.com/t5/illustrator/how-to-fix-a-crash-and-recover-documents-in-illustrator/t...) and share your observations with us.

 

Regards,

Srishti

Mylenium
Legend
April 24, 2021

We cannot know. You have not explained what actually happened and what specifically you did when the app crashed nor have you provided any technical details like system information or the relevant crash info.

 

Mylenium