Participant

Beantwortet

Illustrator CRITICAL Nvidia card bug

Forum|Forum|9 years ago
November 12, 2016
78 Antworten
47766 Ansichten

Hello Adobe,

my last hope vanished after Illustrator CC 2017 was released. I was hoping, that 2017 version finally fix annoying slow down whole PC bug with nvidia graphic cards. Please can someone from Adobe confirm, that they know about the bug and working on fix? Lots of people suffer from this bug (probably every user with nvidia card).

!!!!!!!!!!!!!!!!!!And please dont tell us to recreate preference file, dont tell us OOBE crap, dont tell anything about system problem atd.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THE PROBLEM IS JUST IN ILLUSTRATOR VS NVIDIA GRAPHIC CARD (DRIVERS/MEMORY LEAK ETC.)

I tried several PC with different nvidia graphic card (from GTX 660 to 1080) all PC have same problem. Whole system is absolutly unusable after 15/30 minutes of work. Even if you create a blank document and moving with mouse in open menus "file, edit, object rtc." fast from left to right after several minutes whole system is getting slugish and unresponsive. Turn off GPU acceleration doesnt help. Only working solution is to enable integrated CPU graphic – which is not good solution.

So Adobe tell us, that you know about the problem and working on fix or cooperate with nvidia engineers. You provide software for professionals and have critical bug with NO.1 graphic card manufacturer for several years. HOW IT IS EVEN POSSIBLE!!!!

Dieses Thema wurde für Antworten geschlossen.

Beste Antwort von rama_ai11751598

Fix for this issue is now available with Illustrator 2017.1.0 update. This update is available in Creative Cloud. Request users with NVidia GPU to update to this release.

-Rama

Illustrator Team

Vorherige Antworten anzeigen

gulzebk

Participant

Hi there, I downloaded the pre-release, as well as just updated to the new 2017.1.0 version and am still having the NVIDIA to Illustrator compatibility issue. The program becomes non-responsive once I click new or open from the welcome screen. I can provide more info if needed. Would love to get some help and get this working.

Thanks!

rama_ai11751598

Inspiring

Hi gulzebk

Please update your GPU drivers to latest and if still face this issue then provide information requested in this link Share information about a crash to ShareWithAi@adobe.com

-Rama

Illustrator Team

markt55475747

Participant

Same issue here. After spending over an hour on the phone with Adobe Illustrator tech support and even allowing them remote access to my machine there is still no solution. While on the phone we did all the obvious things that I had already done before I ever called - we updated NVIDIA drivers (twice), updated Illustrator, tried repairing C++ files (?) and many other things that the Adobe techs did remotely on my computer that I didn't even understand. Twice they said the problem was fixed and abruptly ended the phone call before waiting or checking to see if it actually was fixed - which it wasn't. And it still isn't. I rely on Adobe products for my income, and right now I am losing money because instead of fixing this issue or at least giving us some tangible information to hold on to, Adobe keeps pointing us toward false solutions and/or tactics to evade giving any real answers or assistance. I understand that bugs happen, and that's life. If this is a bug that Adobe has not yet figured out how to fix then please just tell us that, instead of acting like the problem is on our side of things. It is absolutely for sure an Adobe-originated problem. Please fix this soon. I am literally losing money over this.

M

mariog66443980

Known Participant

Updated to 2017.1.0. Illustrator no longer presents me problems of lag nor slowness. 2 Hours of use with illustrator, 6 open tabs of heavy documents, no hang or slowness. Thanks Adobe for listening to Nvidia users.

My machine:

AMD FX 8350 4.0 Ghz

Nvidia GTX 1060 6 GB

16 GB Ram

Windows Anniversary Update 64 Bits.

rama_ai11751598Antwort

Inspiring

Fix for this issue is now available with Illustrator 2017.1.0 update. This update is available in Creative Cloud. Request users with NVidia GPU to update to this release.

-Rama

Illustrator Team

Jean-Pierre_Nel

Participating Frequently

Hi Rama,

That is great news thank you and thanks to the team for fixing it.

Just one question.

If you have installed the Pre Release, do you just leave it and do the update via CC app?

Or do i need to get rid of the pre release some how?

Your assistance would be much appreciated.

rama_ai11751598

Inspiring

If you installed the latest RC build then you can leave as it is, otherwise update via CC app should get you the latest.

-Rama

Mr Eslam Samir

Participating Frequently

i have the same problem with last version and i have up to date all drivers in my pc ,
4770 CPU
970 G1 Gaming GPU

Mr Eslam Samir

Participating Frequently

and i want to say it's good work with CPU graphics 4600 but gtx 970 very bad compatible with illustrator

T

Todd-sta

Participating Frequently

I just upgraded to the latest version of Adobe Illustrator CC 2017, and when I did so, all heck broke loose.

Selecting 'tools' from Illustrator seems normal.... but as soon as I click onto an object path.... and do ANYTHING with an object such as altering the shape, moving it, copying it, etc...... it takes a full 3 seconds before my action results in a re-action.

It is driving me insane.

I have a Windows 7 machine with a Nvidia GeForce GTX 660 graphics card..... 32gbs of DDR4 memory on my motherboard..... and a blazing fast Pentium I7 processor.... I built this thing for speed and Illustrator is like a governor on my throttle.

I don't know what happened with the latest Illustrator cloud upgrade...but it ruined EVERYTHING....

Has there been a definitive fix? What exactly was the problem? Illustrator or the Nvidia drivers? Thanks for a recap.

V

Vpacheco

Participating Frequently

isn't the last version of illustrator... is the last version of illustrator pre release (RC)

JosewRey

Participant

I have been using the Prerelease after suffering with the live version of Illustrator 2017 and as far as I can tell it works properly, been playing arround with the menus just to force some kind of lag issue and nothing, everything seems fine. Hoping for a soon live release.

I downloaded the 500~ mb prerelease client, I don't know if that's the one we were supposed to download but it works for me.

K

kevinb33507418

Participant

Pre-release has greatly improved the issue. Thank you! I was dead in the water.

Problem was: Illustrator would (A) cause system-wide slowdown, (B) create system-wide GPU problems with display, and (C) freeze. This problems would inevitably manifest within 5 minutes of Illustrator being open, whether or not Illustrator was being interacted with.

Windows 7 Professional

Intel Core i5-4210M CPU @ 2.60 GHz, 2601 Mhz, 2 Cores, 4 logical processors

16 GB RAM

NVIDIA Quadro K1100M, driver 376.4

R

rafaelmacho

Participating Frequently

I wonder if people could do a similar test as I did in those videos and share their results, either doing a video screen grab like I did or just replying to this threat.

I am also wondering it anyone is using a Wacom or not? It would help everyone.

03/01/2017 Adobe Illustrator Patch CC2017 - YouTube

tynwrtynbrnbrsw

Participant

UPDATE:

Installed the pre-release and have not had a system slow down at all (yet). It's been 5 hours (or so) and everything is running smooth. No lag. No waiting around for menus to catch up to the click. Selecting multiple objects is responsive etc. Working.

K

keith-oo

Participating Frequently

We just upgraded 2 workstations from Illustrator 2014 to 17 and the issue of the machines slowing down to the point of being unusable ensued. Same issue as I reported earlier with my i7.

These are older Xeon processor machines in use for 3 years on Windows 7 with Nvidia K4000 and the super old 331.82 driver.

They were running Illustrator CC 2014 fine.

The only change we made was installing CC 2017 and then tried downgrading to 2015 which didnt help.

The issue was far more pronounced on these older machines than my newer workstation. Illustrator was 100% unresponsive after 30-60 min of use, where on my i7 machine, illustrator would still "technically function". Photoshop still runs....barely. 10+ seconds for the file open window to appear (after hitting ctrl+O) But no signs of problems in the task manager.

These machines don't have integrated graphics so our only option is to downgrade to CC 2014.

These machines ran fine until a few days ago, and the only thing that changed on them is the version of Illustrator. They are now completely unusable if running CC2015-2017. This further points to Illustrator 2015 and up being the primary issue.