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Illustrator CRITICAL Nvidia card bug

Forum|Forum|9 years ago
November 12, 2016
78 Antworten
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Hello Adobe,

my last hope vanished after Illustrator CC 2017 was released. I was hoping, that 2017 version finally fix annoying slow down whole PC bug with nvidia graphic cards. Please can someone from Adobe confirm, that they know about the bug and working on fix? Lots of people suffer from this bug (probably every user with nvidia card).

!!!!!!!!!!!!!!!!!!And please dont tell us to recreate preference file, dont tell us OOBE crap, dont tell anything about system problem atd.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THE PROBLEM IS JUST IN ILLUSTRATOR VS NVIDIA GRAPHIC CARD (DRIVERS/MEMORY LEAK ETC.)

I tried several PC with different nvidia graphic card (from GTX 660 to 1080) all PC have same problem. Whole system is absolutly unusable after 15/30 minutes of work. Even if you create a blank document and moving with mouse in open menus "file, edit, object rtc." fast from left to right after several minutes whole system is getting slugish and unresponsive. Turn off GPU acceleration doesnt help. Only working solution is to enable integrated CPU graphic – which is not good solution.

So Adobe tell us, that you know about the problem and working on fix or cooperate with nvidia engineers. You provide software for professionals and have critical bug with NO.1 graphic card manufacturer for several years. HOW IT IS EVEN POSSIBLE!!!!

Dieses Thema wurde für Antworten geschlossen.

Beste Antwort von rama_ai11751598

Fix for this issue is now available with Illustrator 2017.1.0 update. This update is available in Creative Cloud. Request users with NVidia GPU to update to this release.

-Rama

Illustrator Team

Vorherige Antworten anzeigen

Jean-Pierre_Nel

Participating Frequently

Same problem here and it escalates that Illustrator crashes frequently. Some times it just freezes and you cant to anything but to "end task" in Task Manager.

System Information:

NVidia GTX 970

Windows 10

16GB Ram

(GPU accelerator is off)

Hope they find a fix for this, as a SMOOTH and PAIN FREE experience on all Adobe products is like a fantasy at this point.

T

thebud

Known Participant

I am not sure it is just Nvidia, although I appreciate their investigation. I have a plain old vanilla Gateway I5, Win7, 64 with a vanilla Intel (R) HD graphics card. Illustrator CC 2017 is horrible laggy and slow. Basically unusable after a few minutes of work.

I have GPU acceleration turned off because my card is not compatible with it.

If I close Illustrator and start again, it may work normally for a little while--not always however. Often it is just as slow and laggy when it first loads a file as after a few minutes work.

If it's laggy, Windows Task Manager>Processes, it shows ten copies of CEPHtmlEngine.exe running. As I work, it keeps adding copies. When I close down Illustrator, they go away.

Illustrator crashes hangs up and stops working when I give the exit command.

K

keith-oo

Participating Frequently

In my case, each time I launch Illustrator, 15 instances of CEPHtmlEngine.exe will appear immediately. They don't continue to increase. CPU usage is 0% and ram use for each is always 5-50mb.

K

keith-oo

Participating Frequently

Same issue for me with either Illustrator CC 2015.3 or 2017 on Windows 10.

i7-6700

32gb

Wacom intuos 5

Quadro M2000 (one of the cards nvidia recommends for CC)

Once I quit Illustrator, the system returns to normal. If Photoshop is open, photoshop will return to normal performance without needing to be restarted.

M

MikkoVanska

Participant

Having the same problem as well. Running a a Lenovo Thinkpad T460P (940MX) and after working for a while, illustator will slow down the whole computer just like @armaganvideos has demonstrated. I'll have to close illustrator (and it looks like it's crashing) and everything will revert back to normal.

amgvids

Participating Frequently

Same problem here, I also made a video in my thread to show this problem, didn't knew this thread existed. An Adobe employee answered my problem with "we are working together with NVidia on this problem":
My thread: [VIDEO] Illustrator CC 2017 & Windows 10 extremely laggy after 10mins of work
Video: Illustrator CC 2017 & Windows 10 extremely laggy after 10mins of work - YouTube

My Rig:
- 2x GTX 1080

- 64GB RAM

- i7 6900k

- 1TB SSD with whole Adobe Suite

mhod_12@hotmail.com

Participating Frequently

hi

I have this problem in the Illustrator of about a year,

I communicate with months of Adobe With NVIDIA Corporation and every time we want to tell me more time and nothing has changed and the problem is still going on !!

Knowing that I have the experience card is found my screen because I thought that the problem of the graphics card, but the problem remained the same at Illustrator

And continued yesterday with Microsoft and explained to them the problem and they checked my device and did not find any problem ..

And he said to me the problem is in the development program of Illustrator

Adobe abuse with the problem is unacceptable, how they were a year did not able to determine the cause of the problem !!

R

rafaelmacho

Participating Frequently

Thanks Benjamin for sharing your situation.

I had a similar problem for months. My computer i7 g700K with a Gigabyte Z-170 U5 was set up for a year with a similar problem.

Two months ago, the 4th RAM slot didn't work, and I end up replacing the motherboard with an Asus.

The problem remained. I have Photoshop crashing, usually after a break, when the computer goes to sleep. And few hours later, 4-5 hours, the computer slows down.

But no other software is having such a problem. Just Adobe. And the problem seems to occurs with CC 2017, I only tested Adobe Illustrator CC 2017 so far.

K

K-Duffy

Participating Frequently

Hello all,

As I mentioned above I'm experiencing this with the GTX1060 6GB at work, with the latest drivers. Affects all versions of Illustrator back to CC 2014. I can add as well that resizing items in illustrator is extremely sluggish for me with graphics options on.

My Macbook runs an Nvidia card (750m) and works absolutely flawlessly, to note.

pkirst

Participating Frequently

Hi there folks,

my name is Peter from NVIDIA. We would like to work on this issue with the Adobe team. I am reviewing the thread to confirm the best way to reproduce this issue internally.

Appears to me Windows 10 is a common denominator along with a NVIDIA GPU?

Does the Adobe illustrator version matter?

Anyone have a youtube video of the problem?

thanks!

peter