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Participating Frequently
September 7, 2007
Question

Illustrator CS3 13.0.2 update failed to install

  • September 7, 2007
  • 114 replies
  • 30952 views
Received an automatic update. When I clicked to install, the update returned this message:

Installation Incomplete
Adobe Illustrator CS3 13.0.2 update failed to install
The update cannot be applied to the product.

Say what?
I'm at Illustrator CS3 13.0.1. First time an CS3 update dug in its heels and sneered back at me.

Anybody got a clue about this? Bad update?
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    114 replies

    Participating Frequently
    September 7, 2007
    Working with Technote: "Updating or reinstalling a Creative Suite 3 application fails with the following error: "The update cannot be applied to the product." <br />http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402323&sliceId=2<br /><br />Places cause as: "You removed, moved, or altered some files installed during the original installation. For example, if you removed or renamed the Read Me file for the CS3 application being updated you may receive the error above when running an update for that application."<br /><br />I did not remove, move, or alter any files installed during the original installation. But, I would think the previous Adobe updates have.<br /><br />Reading the installer log, the error comes out as: "The patcher with which you are trying to patch the product cannot patch this version of the product."<br /><br />Technote solution is to uninstall, reinstall or repair. <br /><br />Went throug fire and brimstone the first time I installed this suite product, so sure don't want to risk that again.<br /><br />Partial patch log at point of error:<br /><br />09/07/07 08:40:04 INFO Patcher is validating the product on target machine against the <AdobeCode>.patch file<br />09/07/07 08:40:04 INFO Loading CAPS library.<br />09/07/07 08:40:04 INFO Successfully loaded the function "capsGetPayload" from CAPS library.<br />09/07/07 08:40:04 INFO Version obtained from CAPS: 13.0<br />09/07/07 08:40:04 INFO Version of the product as installed on the target machine: 13.0<br />09/07/07 08:40:04 INFO Old Version as read from config.xml file: 13.0.1<br />09/07/07 08:40:04 INFO New Version as read from config.xml file: 13.0.2<br />09/07/07 08:40:04 ERROR Patcher is unable to match the version numbers.<br />09/07/07 08:40:04 INFO Successfully loaded the AUM library: C:\DOCUME~1\xxxxxxxxxx\LOCALS~1\Temp\Patcher\Patcher3168\InstallerResults.dll<br />09/07/07 08:40:04 INFO Successfully loaded the "AUMSetInstallerResults" function from AUM library.<br />09/07/07 08:40:05 ERROR The patcher with which you are trying to patch the product cannot patch this version of the product.<br />09/07/07 08:40:05 INFO Successfully unloaded the AUM library.<br />09/07/07 08:40:05 INFO patching ends.