Illustrator CS3 13.0.2 update failed to install

Does any one know if you can delete the files created in the:<br />Windows: C:\Documents and Setting\<username>\Application Data\Adobe\PatcherLogs\*.log<br /><br />as I have several 60+ meg in size due the the number of failures to install??

Hi, I'm new here in the forum....... unfortunately not new with the problematic updates of Illustrator CS3..........does the Adobe guys at least read the forums? is that possible that they haven't yet heard about this issue?

It's a shame that till now it's not solved yet

At last success!!!!!!!!!!!!!!!!!!!!!!!
but alas not on my desktop but my laptop!!!!

I have had numerous problems with the desktop installation which had the beta CS3 version installed and no problems with my laptop which did not!!!!!!!

Is this the answer to many of the update problems??

Thanks Jason for the fix! It worked for me!
Can't believe Adobe hasn't fix the problem yet.
Thank goodness for forums!!!!

Good work, Peter, and congratulations. The path looks somehow a little shifty, but am sure those who need it can work it out.

Not sure why the installer would work better on its own, but more power to you if it does.

Anyway, it is fine software once installed. I have been doing some work in Design Premium today, and very nice indeed.

I managed to get the Illustrator updates working!! (Vista Ultimate with Adobe Master Collection CS3).<br /><br />While the Adobe updater was running (after download was complete, but before the installation attempt was complete) I canceled the operation. (I only canceled not Quit) with the dialogue box asking me to quit still opened I went to<br />C/Users/<username>/AppData/Local/Adobe/Updater5/Install/illustrator13-en_US<br />From here, I copied the update to the desktop, clicked Quit in the installer box, then rebooted. Upon reboot I double clicked the update on the desktop and it installed (confirmed in "About Illustrator"). I then rebooted again and repeated the process for 13.0.2 and again confirmed that it was installed. (I hope this helps at least some of you.) <br /><br />Happy New Year!

I made another try at updating over the holidays. Bad idea!

I did a remove all and reinstall fresh from the CD. That failed and screwed my serial number.

BE SURE YOU HAVE A FULL NEW BACKUP BEFORE YOU TRY IT. That wont fix the serial number problem I ran into. But it will get you back to a somewhat working version of CS3.

On a 2.4ghz dual core with 2gb ram RAID 0 drive it took an hour for the install to run. I still cannot update and now my serial number no longer works. It is now 'invalid.'

It took Adobe phone support and hour and 4 techs to tell me 'Yep. It does not work. We will EMAIL you a new one. It only takes about a week to get it.' said the man with the funny accent. In the mean time I can down load the trial version, do another install and use that until my serial number gets here...

I am considering putting up a web page just for this problem. If it pulls enough traffic, maybe Ill add a sign up for a class action law suit Im really pissed.

James, Ronald, I am sure it gives you a feeling of accomplishment to ventilate. And yet, the actual need here is for solutions. That requires going past the 'techie' point of view, which is what generates this situation in the first place.

Someone at Adobe needs to take over again responsibility for the purchaser's experience, including purchasers who end up having non-ideal circumstances.

This means compensating for the short-comings of highly detailed installer systems which it is pretty certain that Adobe didn't invent, but bought from the people who manufacture those (InstallShield etc.); and in any case probably won't be interested in abandoning.

It means you have to put additional intelligence into the system. If the installer fails for detail reasons, then, yes, the best method is complete uninstall before trying again.

That complete uninstall can be done with a separate tool. Such a tool would take care of Ronald's beta software issue also, without asking him to be intelligent about it. We all appreciate such help.

Yes, there are issues also with such full cleaners. That is where Adobe needs to insist their knowledgeable persons contribute so that all avenues are understood.

The cleaner and the original installer should have both mass and specific modes, so that if only one program is needed, or needs to have its prior install wiped, that will happen properly and save effort. This is likely not rocket science, though there are the issues of shared libraries definitely to handle properly.

The install error recovery needs to be managed so the purchaser sees clear handling and easy choices. Fail - get a new dialog that engages the cleaner. Fail the specific cleaner, get a dialog that apologises and explains need to wipe the full set and fully reinstall. Try to avoid the full clean by accurately determining what needs to be wiped in shared resources.

The bottom line is that effort needs to be spent here, just as it has been in the user interfaces, to make everything smooth for purchasers of what is indeed a massively capable -- and thus complicated -- toolset.

Actually Adobe is most of the way there, and just needs to get its talented, purchaser-aware people to involve themselves in this, until it's been handled well. Then the framework is there for future, also.

Merry Christmas!

Totally agree with you James, CS3 has been a disaster from installation and update point of view and is so slooooooooooooooow too carry out.

And not being in the US have had the privilege of paying double the price.

Have removed CS2 because CS3 installation did not offer the choice and see no point in clogging up my HD drive with old software and of course all the problems of having installed the CS3 beta version without being warned that the removal will be 'a dock-yard' job and is likely to screw up your system.

> The fix is to use the original program installer...to reinstall the program.... Then you should be able to update, or so it says.

Or so it says.

I think users are grasping at straws here. Adobe has a royal mess on its hands with the installation/activation garbage which has reached a new height of messiness with CS3.

In my particular situation, following Adobe's instructions does not fix the issue. I still have 13.0.0 on this laptop because nothing I do according to Adobe's posts on the issue will allow the 13.0.1 update to install.

Moreover, though, is the question of what gave rise to the problem in the first place. The reason I need to install the update now is because of having encountered the also-common problem of the "licensing for this product has stopped working" error. This occurred out-of-the-blue after only a few launches of the program on this machine.

CS3--the whole Master Collection suite--is in my estimation a complete train wreck.

Simplify, Adobe, simplify. Simplify your products. Simplify their interfaces. Simplify your installation/registration/activation schemes with the end-user experience in mind at least as much as your piracy paranoia. You are penalizing your loyal customers with this cumbersome and unreliable crap.

JET