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wweisiger
Participant
March 2, 2017
Question

Illustrator cs5.5 crashes on Mac OS

  • March 2, 2017
  • 1 reply
  • 256 views

since I updated my Mac OS to sierra, Illustrator crashes after it launches.

Here is a copy of the crash report.

Please help me

Application Specific Information:

Detected over-release of a CFTypeRef

[When a Staff person asks for private information hover your mouse over their name]

[you may then click the Message option in the popup window to send a private email]

[long crash log removed... please only send a crash log to a technician, when asked]

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    March 2, 2017

    Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system