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rickmartin_art
rickmartin_art
Participant
October 2, 2015
Answered

Illustrator CS5 + Mac El Capitan = Crashing!

  • October 2, 2015
  • 36 replies
  • 114409 views

I am having an issue ever since installing El Capitan. When using Adobe Illustrator CS5, any time I attempt to use the Eyedropper tool, the program will crash as soon as I click on the object I'm trying to copy the color of.

I have noticed that I am able to use the eyedropper successfully ONLY when copying the color of a SOLID color object. If I attempt to copy the color of an object with a gradient-fill, or copy a color from an embedded image/photo, the crash is immediate.

The issue is happening on both my Macbook Pro (15-inch, Early 2011) and my iMac (24-inch, Early 2008).

PLEASE help. I am very reliant on using Adobe Illustrator for my job.

Any advice will help, or if you are experiencing the same (or similar) issue let me know so I can avoid anything that will cause the crash!

    This topic has been closed for replies.
    Correct answer AshutoshChaturvedi

    El Capitan is not a supported operating system for CS5.

    Please refer to system requirements here: System requirements | Adobe Illustrator

    36 replies

    Show previous replies
    M
    Matteo333
    Participating Frequently
    October 7, 2015

    I have the same issue ...

    A very big problem !

    Upgrade the OS was a real mistake but unfortunatly I did it...

    what the hell, I pay so much for my latest hardware and I can't use it with latest software...

    CS5 is obsolete but still work well for my needs, the main thing is that I can't upgrade because I don't want to marry Adobe...

    Adobe don't support CSx anymore, and it's still a deterrent for me to buy CC because this bad habits that Adobe has could only mean that in the future the situation could be worst...

    No support for past releases, good job Adobe, good job.

    I think if someone give a suitable alternative, I go for it.

    TREX8905603
    TREX8905603
    Participating Frequently
    October 6, 2015

    Hello rickmartin.art

    As a CS5.5 Premium Suite user on Mavericks and having read many topics on upgrading to the latest OS on this and other forums, I decided not to upgrade to Yosemite or El Capitan.

    I feel your pain regarding the purchase price which was very expensive and some people can't afford or justify a monthly subscription to the latest Adobe software.

    It seems random that some users get it to work and some don’t, and to be honest I could do without the heart ache, lost time and sleep, so I have come to the conclusion that the latest Mac OS is not as important as the CS5.5 Premium Suite I currently use, and so far works perfectly well for all my design needs.

    The Software on Mavericks such as Pages, Numbers, iMovie etc is not something I use on a regular basis, but when I do use them, they meets my needs to a satisfactory level and the same with Microsoft Office 2011.

    As long as my emails, web browser and CS5.5 still works, I am happy, the only trouble I may have in the future, is if my iMac stops working, I will have to buy the latest Mac with the latest OS, which may have trouble loading my CS5.5.

    Trex

    Anandaxp
    Anandaxp
    Participant
    October 6, 2015

    Just signed in for the first time to share my experience on the same issue.. and yes it also gives a crash error when quiting the application. This issue has made me loose unsaved work a few times now. I feel like el capitan is still in it's pulic beta. If not why such issues on a so popular product? did they forget to test it out?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 6, 2015

    anandaxp schrieb:

    If not why such issues on a so popular product? did they forget to test it out?

    They don't test ancient software, that's all.

    I mean, where should they stop? At version CS5? We know, that CS4 might also be made to work. And if CS4, then why not CS3? Some people got it to work on Yosemite. So they just need to draw the line womewhere.

    Anandaxp
    Anandaxp
    Participant
    October 6, 2015

    Do you know how much it costs to own an adobe suit? then you will realize what our pain is. you show how hollow you are, please try to grab the whole situation and help if you can. In windows I dont have a damn issue with windows 10... so much for apple

      V
      Vits8
      Participant
      October 6, 2015

      Having the same problem with crashing at those times and other times too, especially when I try to "save as". Grrrrr. I am avoiding Creative Cloud as long as I can!

        rcraighead
        rcraighead
        Legend
        October 6, 2015

        I don't get it. What is so great about El Capitan that would lure people to jeopardize what works?

          Jacob Bugge
          Community Expert
          Jacob BuggeCommunity Expert
          Community Expert
          October 2, 2015

          Rick,

          I believe the right order/way is to update the OS, then reinstall the applications. Was that how you did it?

          If not, it may be best to reinstall using the full three step way (otherwise strange things may linger):

          1) Uninstall (ticking the box to delete the preferences),

          2) Run the Cleaner Tool, see link below,

          3) Reinstall.

          http://www.adobe.com/support/contact/cscleanertool.html

          You may try to skip 2) and see whether it works without it.

          Also you may need to update drivers (Wacom and others).

          Or what Ray said.

          Hi Ray.

            rickmartin_art
            rickmartin_artAuthor
            Participant
            October 2, 2015

            Thanks so much, Jacob! I just updated the OS, I didn't actually try reinstalling the application. I know that's probably an amateur move on my part.

            I will try the 3 step process this evening and report back to the thread.

            If that doesn't do the trick, I will most likely be following Ray's advice.

            Really appreciate the feedback, fellas!

            Jacob Bugge
            Community Expert
            Jacob BuggeCommunity Expert
            Community Expert
            October 2, 2015

            You are welcome, Rick.

            I look forward to your findings.

            rcraighead
            rcraighead
            Legend
            October 2, 2015

            Is the latest OS more important than your legacy software? If not, why upgrade the system? My advice is downgrade to a compatible operating system.

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