Skip to main content
S
stacyboring
Participant
December 27, 2016
Answered

Illustrator CS6 Crashes at Launch

  • December 27, 2016
  • 3 replies
  • 1635 views

When I attempt to open Illustrator, the splash screen shows, starts to load, then the splash screen goes black and I get an error message "Illustrator Closed Unexpectedly".

I have tried the "hold shift while opening", reinstalling, repairing, deleting all add-ons, opening as admin...nothing is helping.

I'm on Win10, and Veranda and Tahoma are installed, and in .ttf format.

Thank you!

This topic has been closed for replies.
Correct answer Jacob Bugge

Stacy,

You may, if not already,

A) Uninstall (ticking the box to delete the preferences if applicable),

B) run the Cleaner Tool, and

C) reinstall.

You may try without step B), but sometimes it is needed, because otherwise things may linger.

To uninstall:

https://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=uninstall&cat=support&product=illustrator&self=1

Cleaner Tool:

http://www.adobe.com/support/contact/cscleanertool.html

3 replies

Jacob Bugge
Community Expert
Jacob BuggeCommunity Expert
Community Expert
December 28, 2016

Stacy,

Veranda and Tahoma are installed,

With the former, at least you have a good view and fresh air. Sorry, it was stronger than I.

Larry G. Schneider
Community Expert
Larry G. SchneiderCommunity Expert
Community Expert
December 27, 2016

Did you reinstall your Adobe apps after updating to Win 10?  Try theatre as a first step.

S
stacyboringAuthor
Participant
December 27, 2016

Yes I did, technically. It's a new computer that came with Win 10. I have the Creative Suite, so it's all in one package, if that helps.

Jacob Bugge
Community Expert
Jacob BuggeCommunity ExpertCorrect answer
Community Expert
December 28, 2016

Stacy,

You may, if not already,

A) Uninstall (ticking the box to delete the preferences if applicable),

B) run the Cleaner Tool, and

C) reinstall.

You may try without step B), but sometimes it is needed, because otherwise things may linger.

To uninstall:

https://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=uninstall&cat=support&product=illustrator&self=1

Cleaner Tool:

http://www.adobe.com/support/contact/cscleanertool.html

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
December 27, 2016

Moving to Illustrator forum

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices