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paklai622
Participant
July 3, 2018
Answered

Illustrator CS6 failed to launch after update the Mac OS High Sierra (10.13.5)

  • July 3, 2018
  • 2 replies
  • 1187 views

After update the OS, I cannot use the Ai CS6. Could anyone help me to solve the problem?

Process:               Adobe Illustrator [1104]

Path:                  /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Identifier:            com.adobe.illustrator

Version:               682 (16.0.0)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe Illustrator [1104]

User ID:               501

Date/Time:             2018-07-03 10:28:11.363 +0800

OS Version:            Mac OS X 10.13.5 (17F77)

Report Version:        12

Anonymous UUID:        FF605A31-CCE6-E805-A57C-E22DF4E7B73E

Time Awake Since Boot: 3600 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Main Thread  Dispatch queue: com.apple.main-thread

Crash report:  Exception Type:        EXC_BAD_ACCESS (SIGSEGV)    Exception Codes:      KERN_I - Pastebin.com [Mod]

    This topic has been closed for replies.
    Correct answer Monika Gause

    I can understand that you still use CS6, because it's a perpetual license and you don't want to pay monthly.

    I can also understand that you want to use High Sierra, because it's free and it's new and it's shiny.

    Only: the two of them are not compatible. If you want to use CS6, downgrade the system. If you want to use High SIerra, update Illustrator to the latest version.

    2 replies

    Srishti_Bali
    Srishti_Bali
    Legend
    July 4, 2018

    Hi paklai622,

    I am sorry for the inconvenience. as Monika mentioned CS versions are not compatible with latest operating systems. But still, if you want we can try resetting preferences for Illustrator: How to set preferences in Illustrator

    Regards,

    Srishti

    Monika Gause
    Community Expert
    Monika GauseCommunity ExpertCorrect answer
    Community Expert
    July 3, 2018

    I can understand that you still use CS6, because it's a perpetual license and you don't want to pay monthly.

    I can also understand that you want to use High Sierra, because it's free and it's new and it's shiny.

    Only: the two of them are not compatible. If you want to use CS6, downgrade the system. If you want to use High SIerra, update Illustrator to the latest version.

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