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Answered

Illustrator CS6 hangs on start up in Mac OS X

Forum|Forum|9 years ago
November 2, 2016
1 reply
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Hi

I've been happily using this for a few years. Recently it stopped working. Now it won't open. It hangs on "Reading fonts" - always a different font. I've taken my Macbook Pro to Apple and had it all cleaned up and a new drive put in. I have uninstalled and reinstalled all my adobe products. Nothing has helped. I'm on Mac OS X version 10.9.5.

PLEASE HELP!!!! I'm not very techy I just love using these products.

Many thanks

Sue

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Correct answer Jacob Bugge

Sue,

Was it a full reinstallation?

A) Uninstall (ticking the box to delete the preferences),

B) Run the Cleaner Tool, and

C) Reinstall.

To uninstall:

https://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=uninstall&cat=support&produc t=illustrator&self=1

Cleaner Tool:

http://www.adobe.com/support/contact/cscleanertool.html

Community Expert

Correct answer

Community Expert

Sue,

Was it a full reinstallation?

A) Uninstall (ticking the box to delete the preferences),

B) Run the Cleaner Tool, and

C) Reinstall.

To uninstall:

https://www.adobe.com/cfusion/search/index.cfm?loc=en_us&term=uninstall&cat=support&produc t=illustrator&self=1

Cleaner Tool:

http://www.adobe.com/support/contact/cscleanertool.html

Participant

THANK YOU Jacob Bugge! The cleaner didn't seem to clean anything but it worked. I am SO relieved. Thanks for your speedy reply.

Community Expert

Community Expert

You are welcome, Sue.