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keonikap
Participant
February 28, 2018
Question

Illustrator CS6 keeps crashing

  • February 28, 2018
  • 2 replies
  • 2031 views

So ill be working on a project and I'll hit ctrl + s to save and

1. the screen goes black

2. the progress bar will appear

3. the scree comes back and now a box pops up saying that illustrator has stopped

4. illustrator shuts down

I recently had to reinstall windows and reinstall my adobe cs6 Design premium. Anyone have a clue whats going on. I need help bad.

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    2 replies

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    February 28, 2018

    If your reinstall of Windows was to the latest version of Windows 10 then you should know that CS6 is not supported for the latest Windows 10. While it may have worked for you on earlier versions of Windows 10 you should know that Microsoft has announced that going forward their operating system will still be called Windows 10 but that as it keeps getting automatically updated it will act differently than it did in earlier versions. Any problems that you are having are most likely related to that incompatibility to the newer version. If the reinstalled version of Windows was as I've described you can either roll back to Windows 8.1 or upgrade to Creative Cloud and CC 2018.

    K
    keonikapAuthor
    Participant
    March 1, 2018

    Thanks Bill I'm currently talking with my I.T. guy on this matter. I really appreciate the tip.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 28, 2018

    Which system?

    Where are you saving files? Network? Harddisk? Synched folder?

    Any third party plugins?

    Fonts used? Are those OK?

    Font management? WHich one?

    Is a printer connected, set up and turned on? If you don't have one, install a PDF printer.

    K
    keonikapAuthor
    Participant
    February 28, 2018

    Files are being saved to an external hard drive

    windows 10 home

    no plug ins

    not sure about fonts

    don't know about font management

    no printer connected

    sorry fir the poor description I'm more designer than computer guy.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 28, 2018

    keonikap  schrieb

    I'm more designer than computer guy.

    Me too.

    But there are some things you ought to know, even when you're a designer. So maybe you should do some research in order to learn.

    As for your issue:

    1. Save to the harddisk. Illustrator doesn't particularly like saving to or reading from directly to servers and external stuff.

    2. Connect a printer or set up a PDF printer.

    3. Check your fonts for corruption.

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