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Question

Illustrator Desktop Version Not Showing in Creative Cloud

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Hello,

I have recently purchased a new notebook and installed Creative Cloud on it. After opening the application and signing in with the same email address that has my active Illustrator license, I can only see the option to download Illustrator for tablets (iPad).

The desktop version of Illustrator does not appear in Creative Cloud at all.

I have already tried:

- Logging out and logging back in

- Restarting the computer

- Reinstalling Creative Cloud

Nothing has helped.

On my old computer, using the same account, Illustrator for desktop is installed and works normally. My license is active and visible in my Adobe account.

However, on the new computer, Creative Cloud only shows the tablet version and does not offer the desktop installation.

Could you please help me resolve this issue?

Thank you very much.

Kind regards,

Eva Vontrobová

H

helpful_member3a5e

Participant

Hi Eva,

Since Illustrator works on your old computer with the same Adobe account, your subscription is probably not the issue.

I'd first check whether your new notebook meets the system requirements for Illustrator, especially the operating system version and processor type. Creative Cloud may hide desktop apps if the device isn't compatible.

Also, try opening the Apps section in Creative Cloud and checking whether any compatibility filters are enabled. You can also visit Adobe's Illustrator download page directly while signed in.

If Illustrator still doesn't appear, I'd recommend contacting Adobe Support to check whether your subscription and device are being recognized correctly.

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Madhu tiny twig

Participant

Hi Anubhav, I am experiencing the same issue on my surface pro. I have reinstalled creative cloud and it is showing illustrator beta version but only option is to open on the browser? Does it mean we need to be connected to net every time we use illustrator?
Madhu

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Harshika Verma

Community Manager

Hi @Madhu tiny twig,

We understand how frustrating it could be. Would you mind sharing a full-screen screenshot of the “Apps" section of your Creative Cloud Desktop app? I assume you’re opening Creative Cloud in your browser. Would you mind opening the Creative Cloud Desktop app on your machine and then going to Apps>Beta tab?

Try this link to install Beta apps from your Creative Cloud Desktop app: https://www.adobe.com/campaign/creative-cloud?workflow=route-to-path&route-path=/apps/beta-apps

Please also share the details of your Surface Pro.

We will try our best to help you.

Thanks,

Harshika

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Sarah325294689xzm

Participant

I have this same issue - did you manage to fix it? None of the suggestions below have worked for me. Thanks.

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Doug A Roberts

Community Expert

Can you give some details of your computer?

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Sarah325294689xzm

Participant

I’m running Windows 11 on a Surface Pro 7th Edition

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justlearn

Community Expert

@defaultwwi5s1fqjine what is your computer specs? Did you buy the Adobe application through Adobe’s website or through Apple Store / Google Play Store?

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D

defaultwwi5s1fqjineAuthor

Known Participant

Hi, I downloaded it from the official Adobe website, and I have a PC ASUS Vivobook S 16 S3607QA-PL019W. Thank you for helpin

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justlearn

Community Expert

@defaultwwi5s1fqjine That’s a fairly decent PC. Likely 16 gigs of RAM….but...it’s an ARM-based processor! I can't remember if it was Illustrator that only beta builds works for ARM-based processor, hence why you can’t see the desktop version on your new PC. Instead, try downloading the Illustrator Beta version for the time being

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