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sevenK
sevenK
Inspiring
Aug 17, 2022 4:12 AM UTC
Answered

Illustrator Dialog Boxes Moving To The Left Of Screen

Ever since AI 25 upgrade every time I‘m using the dialog boxes like Color-Confirmation on opening a document, or Saving-Options, the dialog boxes don’t appear in the same spot but a little further to the left. This is kinda annoying. Tried to visualise this in a sequence of Open Dialog Boxes in a couple of screen shots. Trashing the prefs probably the best way to start, right?

    Anshul_Saini
    Anshul_SainiCorrect answer
    Community Manager
    Sep 20, 2022 12:35 AM UTC

    Hi @2092511 @ssamanen,

     

    We are sorry for the trouble. I am able to replicate this issue with Illustrator v26.5 on my MacBook Pro M1 Max running macOS v12.6. I have logged a bug with the product team, and they will be investigating the issue.

     

    Would you mind confirming your system details & Illustrator and macOS exact versions?

     

    Also, would you mind upvoting this UserVoice (https://illustrator.uservoice.com/) and adding your comment there? By doing this, you will get updates, which will help us prioritize.

    I will be looking forward to your response.

     

    Regards,

    Anshul Saini

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    15 replies

    jimp87522270
    Inspiring
    Nov 3, 2022 8:51 PM UTC

    Not sure this is the same problem, but I'm having an issue that's driving me nuts too. When I control-click to bring up the MOVE options menu - it always comes up underneath the tools palette on the left hand side of the screen now. It used to be wherever I control-clicked on the screen the drop down menu would appear right at the cursor so I could scroll directly to whatever I wanted to do (usually move an item). It's not a deal-killer problem, but it sure is annoying because it used to be super convenient and now it's almost the same as pulling down a regular menu from the top menu bar. The whole idea of control-clicking was to avoid that extra work.

     

    See attached screen shot if you don't know what I'm referring to...

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    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    Nov 4, 2022 12:48 AM UTC

    Hi @jimp87522270,

     

    Thanks for reaching out. This is a different issue from the one discussed in this post. This seems like an odd behavior, as I am unable to replicate the issue on my end. Would you mind resetting the preferences if you haven't done already, or try updating the macOS & Illustrator to the latest?

     

    Let us know how it goes.

     

    Thanks,

    Anshul Saini

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    sevenK
    sevenKAuthor
    Inspiring
    Aug 23, 2022 8:10 AM UTC

    Alright ... guess nobody else had this issue, still want to give you a quick update, just in case anybody else experiences this strange behaviour. 

    Turned out to be a MacOS 12.5.X flaw, kinda went away after a restart, which I rather seldom do I must say. But then it reappeared after a short period of time. I’m still working on Intel i7, so I reseted the PRAM and apparently it looks like the dialog boxes stick to the position last set them to be. 

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    ssamanen
    Inspiring
    Aug 25, 2022 11:48 PM UTC

    Just found this thread, it's been driving me crazy.  Same MacOS.  The dialog box during the day ends up offscreen to the left, moves left every time I save.  I'll try the PRAM.  I'm on a Mac Pro, Intel Xeon W.

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    sevenK
    sevenKAuthor
    Inspiring
    Aug 26, 2022 4:47 AM UTC

    Yeah they stayed in place after I had reseted the PRAM ... for about half a day … then the restless dialog boxes started all over again. I must add the do move to the right as well, not just to the left. 

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      sevenK
      sevenKAuthor
      Inspiring
      Aug 17, 2022 4:39 AM UTC

      Update: Resetting the prefs did not help.

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