Illustrator does not save images

Question

I've had this problem for a few days now, the program always worked fine but now when I want to export an image to the web it simply doesn't save or I have to restart the program several times until I can do it. No errors appear, the process seems normal until I look for the file on the PC and it is not found.

Does anyone know how to solve it?

Anubhav M · Accepted Answer

Hello @ConstanzaPanella,I am sorry to hear about your experience. I hope Ton's suggestions helped resolve the problem. If not, kindly try saving your files to a different folder location, like the desktop, and saving them as a PDF with Preserve Illustrator Editing Capabilities enabled to check if it helps. Also, try saving your work as a Cloud Document (https://adobe.ly/3N4TAxD) and share your observations.Looking forward to hearing from you. Thanks,Anubhav

Ton Frederiks · Answer

Perhaps you already tried, but did you restart your machine or reset preferences?

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