Illustrator does not update

3 replies
349 views
Translate

Hi,

This continues to happen. Illustartor does not update. Creative cloud says UP to Date

My version is 29.1. current version 29.3.

i always have to uninstall and reinstall in order to be current.

When i see their are updates i post here but still is not resoved.

Other creative apps are always current. It is only Illustator that has this problem .

No one has had this issue?

Thanks Mike

Bug

Monika Gause

Community Expert

Did you already try: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html

Translate

D

default0s6pjpzu9761Author

Known Participant

Hi Monika, thank you for the response.

I have been doing suggestion #6. Remove the affected Creative Cloud app and then reinstall it

I have to google "what is the latest illustartor version". if its newer than my current I then have to uninstall / reinstall CC and then install the apps and then im good.

Many months ago i spoke with Adobe support but they had no resolution

Translate

Anubhav M

Community Manager

Hello @default0s6pjpzu9761,

Would you mind trying the following steps and checking if they help:

Close all Adobe applications
Remove Illustrator, the Creative Cloud Desktop application, CCLibrary, and CoreSync using the Creative Cloud Cleaner Tool (https://adobe.ly/3XZb83Y)
Reinstall the Creative Cloud Desktop application (https://adobe.ly/3FAYhyR)
Install Illustrator using the Creative Cloud Desktop app

Looking forward to hearing from you.
Anubhav

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.