Participating Frequently

Question

Illustrator Doesn't Support Tiffs from Creative Cloud Libraries

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I work primarily in print design so all of my files are saved into my adobe cloud libraries as CMYK Tiffs. When I go to get an asset from my library every tiff is grayed out with the message "This item is not supported in illustrator". However if I download the file locally to my desktop and then add it to illustrator it goes in no problem... However I work with hundreds of assets regularly, so this is not a very efficient.

Does anyone know why my cc library tiffs do not work in adobe illustrator specifically?

F

Fearless_Laughtere093

Participant

Is there a resolution for this problem? My illustrator is also not accepting CMYK Tiffs from CC libraries

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Anubhav M

Community Manager

Hello @Fearless_Laughtere093

I’m sorry to hear you’re having similar trouble with Illustrator. I am currently checking this with the product team and will update here as soon as I have more information.

In the meantime, please upvote this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49473314-tif-files-from-adobe-libraries-are-not-supported) and add your comments. Doing this will help us prioritize this request, and you will be notified of any updates.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

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Anubhav M

Community Manager

Hello @Magzzz28,

The product team has requested a sample file. Could you kindly share a link to a sample file after uploading it to a file-sharing service, so the product team can investigate further?

Looking forward to hearing from you.

@Magzzz28

Anubhav

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M

Magzzz28Author

Participating Frequently

How would I do this? It's just happening on any illustrator file I open...

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Anubhav M

Community Manager

Hello @Magzzz28,

Could you download the library file you're having trouble with from the website (https://adobe.ly/4f4TjI1) and share it here, so we can check it on our end?

Looking forward to hearing from you.

Anubhav

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Abhishek Rao

Community Manager

Hi @Magzzz28,

Thanks for bringing this up and for sharing the details. I understand how important an efficient workflow is, especially when working with a large number of assets.

I'm currently checking this behavior with the product team to confirm whether it's a limitation or something unexpected. I'll get back to you with an update as soon as I hear from them.

Appreciate your patience in the meantime.

Abhishek

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