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Participant
June 15, 2018
Question

Illustrator doesn't want to start

  • June 15, 2018
  • 1 reply
  • 362 views

Hello as my illustrator doesn't want to start it show a message quite unexpectedly

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1 reply

Participant
June 15, 2018

Bill Silbert
Community Expert
Community Expert
June 15, 2018

Is this a new problem? Has it been working up until now? In either case try trashing your Illustrator preferences.

To do so:

With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the folder called Preferences and within it find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.