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Harry28964592dk1z
Participant
March 20, 2023
Answered

ILLUSTRATOR ERROR

  • March 20, 2023
  • 2 replies
  • 617 views

I am getting this appearence when opening and the it crashes.

Any suggestions?

This topic has been closed for replies.
Correct answer Anubhav M

Hello @Harry28964592dk1z,

 

We understand that encountering technical issues can be frustrating. From what I see in the screenshot, it seems to be a GPU/GPU driver-related issue. Would you mind performing a clean reinstall of the GPU drivers (Intel / NVIDIA / AMD), setting graphics preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110), rebooting the computer, and then relaunching Illustrator to check if it helps?

 

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

2 replies

A
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
March 30, 2023

Hello @Harry28964592dk1z,

 

We understand that encountering technical issues can be frustrating. From what I see in the screenshot, it seems to be a GPU/GPU driver-related issue. Would you mind performing a clean reinstall of the GPU drivers (Intel / NVIDIA / AMD), setting graphics preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110), rebooting the computer, and then relaunching Illustrator to check if it helps?

 

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

sishamIAGD
Community Expert
sishamIAGDCommunity Expert
Community Expert
March 20, 2023

Can you provide us with more details please so we can try and help..?

We need Illustrator version, what system you are working on PC/Mac, what setup you have, does it meet minimun specifications, etc.

H
Harry28964592dk1zAuthor
Participant
March 20, 2023

Device name globus-t
Processor Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz 2.40 GHz
Installed RAM 16,0 GB
Device ID 03297684-2919-472B-9387-E9584848F4C0
Product ID 00325-80033-11074-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

Edition Windows 10 Home
Version 22H2
Installed on ‎3/‎9/‎2020
OS build 19045.2728
Experience Windows Feature Experience Pack 120.2212.4190.0

 

 

Illustrator latest version installed

Also tried last 3 illustrator versions. (did the same thing)

I am using the same laptop, same configuration, for the last 5-6 years.

Was working fine.

This is a new thing out of the blue...

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