Participant

Answered

Illustrator exports only TMP files

Forum|Forum|7 years ago
May 22, 2018
10 replies
29231 views

Using Windows 10 with the latest version of Illustrator CC.

When I try to export as png or eps, illustrator creates a tmp file instead. If I delete the tmp extension and clear the cache on the file it recognizes the file type but that is annoying.

Anyone else having this problem?

Tried uninstalling and reinstalling, problem still exists.

Correct answer Elisabetta0101

I tried to deselect the option to "Save/Export in background" but nothing changed.
I search everywhere but anyone knows how to solve the problem.

Pls anyone help me...

I had the same problem and deselecting the option didn't work for me at all. What I did to solve the problem was: resetting all the messages bars (tutorial ect) I the option (I don't remember where it was sorry). Doing this triggered my antivirus, so I figured that it was the cause why I couldn't save. In fact I had to put illustrator in the "safe programs list" because it suddenly was being blocked without any reasons. Try this and tell us. (My antivirus is Avast)

L

loose1d

Participating Frequently

All these years later, still an issue. Saves to dropbox drive sometimes only create a .tmp file.

Anubhav M

Community Manager

Hello @loose1d

Thanks for reaching out. Could you confirm the OS and Illustrator versions, save the file to a local folder that is not being actively synced by another application, and check if the problem persists?

Looking forward to hearing from you.
Anubhav

Moxie5C49

Participant

Had the same issue...... I created an exception in my antivirus for the whole adobe folder in C: programs. 100% FIXED

R

Rivaldo0101

Participant

I SOLVED THE PROBLEM!! After researching I realized that maybe the issue was my antivirus's fault. And it is indeed. To fix it, you have to give Illustrator permission on your antivirus. Mine is Avast, so I went to Settings, and there I saw the permission button, then I clicked in all Adobe's software.

C

CRMvFx

Participant

Just start illustrator as a system administrator.

Check the attached screenshots.

C

charlesl48116032

Participant

Thanks....it worked out well!

E

Elisabetta0101

Participant

I have the same problem on win10 and the 2020 version of illustrator. When I try to save my .ai file onto my desktop it creates a tmp file (same with pdf file but not for the other extensions) but when I try to save the same file onto my external harddrive the file just saves normally. It's frustrating because I tried to uncheck the autosave and things but it doesnt work anyway. I also tried to reinstall but nothing changed.

M

mirphi

Participating Frequently

Same problem. I have to export as PNG twice in a row and the second time around it works fine. But have to do the exact same thing twice in sequence and then I have my accurate PNG and the tmp$$ file is deleted. It's a waste of time.

Monika Gause

Community Expert

Please try and in the Preferences deselect the option to "Save/Export in background"

F

Farouk5EBA

Participant

I blocked my antivirus and it worked

Farjan

Participant

I am having the same problem on WIndows 10 in Illustrator. i am changing the file name and extention to .ai, it's work i dont know its permenent solution or not.

G

GameArtist

Participant

Same here. I delete the extra .tmp$$ and then it appears correctly, but it is a pain. Only noticed this within the week.

T

talented_strategist5DDE

Participant

Having the same isues, I somehow fixed it but now its back and I dont know how to fix it anymore, I tried deleting the .tmp$$ file but, when I try to export it again, its the same file type

A

alokvishwakarma

Participant

How to solve this problem man ?

ShakeN93

Inspiring

Same here but just sometimes... and last time it was yesterday, i just delete the termination .tmp and it was ok but is verry annoying doing that when i have 10 files... windows 7 here.

A

ashleyj48073278

Participant

Just started having the same issue =( Anyone learn a fix?

K

kiffg

Participant

Just started having the same problem in the last couple of days with Windows 7

K

kiffg

Participant

I just tried exporting my files to a different location. Previously I was exporting straight into my Adobe Creative Cloud Folder when the the tmp problem was occuring. When I export the same file onto an external hard drive I get the PNG file created as expected. Not a fix I know but a little more info to work with to solve the issue.

Omar.Fathy

Community Expert

It is a problem in your windows permissions.
I think it may happened because of some harmful files. In Mac OS there are many ways to solve the permissions problem but in windows I don't know how to do it. You can try to add another user to your windows or scan your system.

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