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J
Johann.B.T.
Participant
March 16, 2022
Question

Illustrator Fehler beim Speichern Lokal auf Festplatte - Mac Monterey 12.2.1

  • March 16, 2022
  • 2 replies
  • 337 views

Seit Version 26.0.3 bis aktuell 26.1 geht das Speichern nur in der Cloud, Version 26.0.2 geht auch Lokal.

Wer hat noch das Problem?

Grüße
Johann

This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
April 5, 2022

Hi @Johann.B.T.,

 

We are glad to inform you that the save button greyed out/ unclickable issue has been addressed. We worked with Apple and addressed this issue with the latest macOS update, v12.3.1, released last week. I would request you to update and let us know if the issue still persists.

 

Regards,

Anshul Saini

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
March 17, 2022

Hi @Johann.B.T.,

 

We are sorry for the trouble. We have logged a bug with the Product team, and they have started investigating the issue.

It seems the issue started right after the release of the macOS Monterey v12.3, as it is happening with the new & older version of Illustrator.

 

I would request you to please upvote this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44917468-can-t-... if not done already. By doing this, you will keep getting updates on the issue.

Also, we checked on multiple Mac machines running macOS Monterey v12.3 and were unable to replicate the issue.

We checked with multiple users on a remote session, and installing an older version also didn't help.

One user reached out to us, and uninstalling the whole creative cloud resolved the issue for him. However, it is not an ideal or recommended resolution.

I would request you to please share a few details it would really help us investigate the issue:

  • Please confirm you are running macOS Monterey v12.3
  • Please confirm the exact Illustrator version you are using
  • Please confirm that the save option is greyed out and is unclickable (Share a screenshot if possible)
  • Where are you trying to save the files? (Please mention the location or destination folder name)
  • Share the SPX file from MAC (Most Important).
    Click on Apple Icon > About this Mac > System Report
    This will launch the System Profiler
    Then Click File > Save > Save in Creative Cloud Files or anywhere you like.
    Then open https://assets.adobe.com/files if saved on the Creative Cloud folder.
    Click on three dots next to spx file > Share > Copy Link and paste the download/ copy link here.

 

We will be looking forward to your response.

 

Regards,

Anshul Saini

J
Johann.B.T.Author
Participant
March 19, 2022

Hello Anshul Saini,

many thanks for your response.

I upgraded the operating system from version Monterey 12.2.1 to Monterey 12.3.
Installed Illustrator version 26.1 and it works.

The bug was between Monterey 12.2.1 and Illustrator v 26.1.

Regards
Johann

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    March 23, 2022

    Glad to hear that @Johann.B.T. However, people are still facing the issue with Ai 26.1 & macOS 12.3.
    If you encounter the issue in the future, you may try the workarounds suggested in this help article (https://helpx.adobe.com/illustrator/kb/unable-to-save-files-macOS.html).

     

    Regards,

    Anshul Saini

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