Question

Illustrator File changed when i Opened in Illustrator v 30.0

Forum|Forum|7 months ago
November 28, 2025
3 replies
444 views

Why this happen continued. Below link are Adobe Stock File Link: https://stock.adobe.com/in/images/mega-sale-banner-template-design-for-web-or-social-media/492343897

Abhishek Rao

Community Manager

Hi @JanaArup and @Toby O. Rink,

Thanks for sharing the updates and for the detailed explanation. I tested the same Adobe Stock file on my end, and it opens as expected without any visual changes, so I'd like to dig a bit deeper with the exact files you're seeing this behavior with. Could you please share an affected sample AI file, so we can test it directly and investigate what's causing the difference?

If the file is confidential, you can share it with me via direct message, and you're welcome to use any public cloud sharing service like Google Drive, Dropbox, or similar.

Please let me know once you've shared it.

Abhishek

J

JanaArupAuthor

in older version (v. 29.0) it's showing perfectly. so please fix it in updated version (v. 30.0).

Screen_Recording_2025-12-01_at_10-47-15 AM.zip

T

Toby O. Rink

Participating Frequently

I have a similar problem. This was already known in version 29.8.1 and is very dangerous, as it has now destroyed the entire file in version 30.0 as well.

Yesterday, I created a plan in Illustrator and also made a PDF of it. The PDF is useful because it shows what the file should actually look like when you open the Illustrator file. Yesterday, it still looked great when I saved it. But today I wanted to change the plan, and unfortunately I have to say that it has completely destroyed the file again.

Excuse me, Adobe, am I supposed to trust this software? We often have a lot of packaging. What if it messes up these files as well? The problem with all this is that it cannot be restored, even if I try using the old version 29.7.1, which works fine.

So, now it's your turn. What is going on here? How does Adobe justify a price increase with bugs like this?
Attached my Files. Try it.

Toby

Mackie_Big_Knob_Anschlussplan__Correct.pdf

Mackie_Big_Knob_Anschlussplan_Bug.pdf

J

JanaArupAuthor

I found the solution! Just use CPU Preview (macOS: ⌘+E). You’ll get perfect results in the latest version.

Anubhav M

Community Manager

Hello @JanaArup,

Thanks for reaching out. Could you try installing the latest Illustrator (Beta) (https://adobe.ly/4pAIOQU) to see if the problem persists?

Looking forward to hearing from you.

Anubhav

J

JanaArupAuthor

same thing happend. check attached SR

Screen_Recording_2025-12-01_at_10-12-16 AM.zip

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