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J
Jade Sweeney
Participant
January 13, 2021
Answered

Illustrator file won't open

  • January 13, 2021
  • 2 replies
  • 2587 views

Hi there,

 

I am trying to open an Illustrator file and get the following error - can you shed any light on how to fix this?

 

"Can't open the illustration. The file may be read only, or the file is in use by another application, or you do not have the required permissions. Please save the document with a different name, or in a different folder or directory. ID: -54"

 

Thanks,

 

Jade

    Correct answer Monika Gause

    Which location is it? Is it perhaps on a network? Can you still download the file and then open it locally?

    2 replies

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 13, 2021

    Where is the document located?

    Do you have the privileges to open a file from there?

    J
    Jade SweeneyAuthor
    Participant
    January 13, 2021

    Hi Monika,

     

    I would say yes - this is a folder I created and have other documents saved in - I can open and edit the other documents with no problems. 

     

    Jade

    J
    Jade SweeneyAuthor
    Participant
    January 13, 2021

    I also just created another .ai file to test and I can save, open and edit it with no problem.

    michelew83603738
    Community Expert
    michelew83603738Community Expert
    Community Expert
    January 13, 2021

    Have you tried to rename the document and see if you can open it?

      J
      Jade SweeneyAuthor
      Participant
      January 13, 2021

      I just tried that - no luck, same error

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