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Gabriela32419826ggc8
Participant
September 20, 2023
Question

Illustrator Free Trial Problems

  • September 20, 2023
  • 1 reply
  • 93 views

Hello!

I suscribe for the seven day free-trial of illustrator and then forgot to cancel it. Now I have a pending payment that I don't want to pay because I don't need illustrator anymore. When I try to cancel my plan it says i'ts not possible because of this pending payment, and says that if I do nothing, the plan will cancel automatically (which hasn't happened yet) Can someone please confirm if this information is true?? I'm starting to get worried and I really do not want to pay the fee for something I'm not going to use anymore.

And if it is true, when is plan going to automatically get cancelled???

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1 reply

Monika Gause
Community Expert
Community Expert
September 20, 2023

You will need to contact Customer Care to get this sorted out.

https://helpx.adobe.com/contact.html