Illustrator freezes/crashes when I try to print a document after updating to Illustrator v29.2.1

Question

Updated Illustrator 29.2.1 freezes/crashes when I try to print a document. Only works if I reset to 29.01.

Anubhav M · Accepted Answer

Hello @marcusf23195413 ,Our product team has rolled out a backend fix for this problem. Would you mind re-installing Illustrator 29.2.1 and confirming if it helps resolve the problem?Looking forward to hearing from you. Anubhav

Anshul_Saini · Answer

Hello @marcusf23195413,

Thank you for the update. Since resetting the printer hasn’t resolved the issue, could you please provide the following details to help with further troubleshooting?

1. The version of Windows (e.g., Windows 11, version 22H2).

2. The file format you are trying to print (e.g., .PNG, .JPG, .AI, .PDF, etc.).

3. Confirm whether the printer is connected locally, via a network, or Wi-Fi, and if the issue occurs with all files or specific ones.

4. Printer make & model.

5. An MSInfo file for system details. You can generate it by pressing Win + R, typing msinfo32, and hitting Enter. Once the window opens, go to File > Export, save the file, and share it with us.

This will assist us in narrowing down the issue and finding a solution.

Looking forward to hearing from you!

Best,

Anshul Saini

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