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H
hanneke61
Known Participant
October 24, 2022
Question

Illustrator freezes/crashes when I use the fill tool.

  • October 24, 2022
  • 3 replies
  • 434 views

At the moment I click the fill tool (fill and line, at the bottom of the toolset) Illustrator crashes.

It happens with the newest version and also with the older versions off Illustrator.

Before it worked fine.  

I work on Windows10. 

What can I do?

 

This topic has been closed for replies.

3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 24, 2022

Hello @hanneke61,

 

Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

 

Also, kindly submit the Crash Report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html), so we can investigate this further.

While submitting the crash report, please use the same email address as the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

H
hanneke61Author
Known Participant
October 26, 2022

Thanks for thinking with me.

Now I found that the problem must be caused by the extern monitor. With another monitor, or without a monitor it works fine. Curious ....

 

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
October 24, 2022

We don't know what you have already tried, but restarting your machine and if the problem is still there, try resetting preferences:

https://helpx.adobe.com/illustrator/using/setting-preferences.html

H
hanneke61Author
Known Participant
October 24, 2022

Thank you Ton, I just did that but it doesn't help. 
Now also Photoshop starts crashing. 😞

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
October 24, 2022

You could try to contact support

https://helpx.adobe.com/contact.html?rghtup=autoOpen

or use the Cleaner Tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
October 24, 2022

WHen was the last time you rebooted the computer?

H
hanneke61Author
Known Participant
October 24, 2022

Hello Monika, I already rebooted many times 

 

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