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Scripturient1899
Scripturient1899
Inspiring
December 14, 2018
Answered

Illustrator freezes on file open

  • December 14, 2018
  • 2 replies
  • 4477 views

Hi team,

I've been using Adobe products just fine on this machine up until last week, when Illustrator began freezing/hanging every time I attempt to open a file. It does this whether I open the file by double-clicking in Finder, using the File menu within Illustrator, or clicking on one of my "recent" projects. It also hangs if it tries to autorecover a file that was open when it froze, so I turned off the autorecover function and that still didn't help. But every once in a while, it works fine for no reason I can determine.

I tried uninstalling and reinstalling. I tried uninstalling and installing a previous version. In both cases, it worked for two or three files and then stopped working again. It was not an Illustrator update that caused this, although there may have been a Windows update that my machine performed automatically.

I'm using an MSI Workstation running Windows 10 Pro with an Intel Core i7-8750H CPU with 6 cores, and an additional NVIDIA GPU. I should have more than enough processing power and have had no problems running multiple Adobe programs simultaneously up to this point.

I'm in a pretty significant bind here as I have projects due and neither I nor our company IT team can figure out what the issue is.  Anyone have ideas?

    This topic has been closed for replies.
    Correct answer Scripturient1899

    I did! As it turns out, I think it may have been resetting my preferences that caused the issue in the first place - I wiped all my Adobe settings last week to get Dimension working properly, and that's when my Illustrator issue started.

    Fortunately our IT team landed on the solution today. I had to go back into my settings and disable the GPU performance. Now it works and doesn't crash. Wouldn't be an ideal solution if I had to disable it for everything, but everything else seems to run smoothly with it enabled as long as it's off for Illustrator.

    2 replies

    Jeff Witchel, ACI
    Community Expert
    Jeff Witchel, ACICommunity Expert
    Community Expert
    December 17, 2018

    Have you tried resetting preferences: How to set preferences in Illustrator

    Scripturient1899
    Scripturient1899AuthorCorrect answer
    Inspiring
    December 17, 2018

    I did! As it turns out, I think it may have been resetting my preferences that caused the issue in the first place - I wiped all my Adobe settings last week to get Dimension working properly, and that's when my Illustrator issue started.

    Fortunately our IT team landed on the solution today. I had to go back into my settings and disable the GPU performance. Now it works and doesn't crash. Wouldn't be an ideal solution if I had to disable it for everything, but everything else seems to run smoothly with it enabled as long as it's off for Illustrator.

    A
    andys78692109
    Participant
    December 27, 2018

    I am having the same problem. But this did not help me. I still cannot open files w illustrator.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 14, 2018

    Is a printer connected and turned on? And is that printer set up as the default printer?

    Scripturient1899
    Scripturient1899Author
    Inspiring
    December 14, 2018

    Hmm. I have access to a number of printers via the company network, but there's no printer connected to my machine directly and I don't believe I have a default printer set.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 14, 2018

    Please set a default printer now. Should not be on a printer queue.

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