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Swaddle it up
Swaddle it up
Inspiring
Apr 29, 2026 10:48 PM UTC
Answered

Illustrator Freezes on Launch with Beachball Cursor - New Mac Book Pro

MacBook Pro - Version macOS Tahoe 26.4.1

New work computer, full adobe account, Illustrator freezes on every launch, spinning beachball.
Have to force quit and restart, at most two times to get it working.

Be awesome if I didn’t have to do that on a brand new mac.

    Swaddle it up
    Swaddle it upCorrect answer
    Inspiring
    May 4, 2026 11:13 PM UTC

    uninstalling my wacom drivers fixed it (still need to use my wacom though haha)
    just letting you know that worked and hopefully that helps.

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    8 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 1, 2026 11:22 AM UTC

    Hello ​@Swaddle it up 

     

    I’m sorry to hear about your experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and letting us know if they help?


    Also, try running Illustrator after rebooting your computer in Safe Mode (macOS) and share your observations.

     

    Looking forward to hearing from you.
    Anubhav

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    Swaddle it up
    Swaddle it upAuthor
    Inspiring
    May 4, 2026 12:46 AM UTC

    Will try this after I see if Monikas idea worked, thanks Anubhav for the reply.

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    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    Apr 30, 2026 2:06 PM UTC

    Do you have any third party plugins installed?

    Do you have a Wacom driver installed?

    Which font management?

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    Swaddle it up
    Swaddle it upAuthor
    Inspiring
    May 4, 2026 12:45 AM UTC

    Hi Monika, thank you. Deleted the Wacom driver etc and it did open after, but I have restarted the computer earlier when it bugged out, see what happens. Just mac font management,
    no third party plugins, basic adobe set up for the new machine.

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    Swaddle it up
    Swaddle it upAuthor
    Inspiring
    May 4, 2026 11:11 PM UTC

    This seemed to work, thanks Monika

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    rauze
    rauze
    Participant
    Apr 29, 2026 11:26 PM UTC

    Same...

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      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      May 1, 2026 11:25 AM UTC

      Hello ​@rauze,

       

      I’m sorry to hear you’re having similar trouble with Illustrator. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and letting us know if they help?

      If the problem persists, try running Illustrator under Safe Mode (Windows / macOS) and under a different administrator account (Windows / macOS) and share your observations.

       

      Looking forward to hearing from you.
      Anubhav

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