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hebaa5144438
Participant
November 4, 2023
Question

Illustrator freezes on saving when the file contains fonts

  • November 4, 2023
  • 1 reply
  • 232 views

 

Hi, I am working on illustrator 28.0. Since the last update, Illustrator freezes whenever I try to save anything with fonts on my local drive. Even when I was using the Illustrator default font (Myriad pro font)

 

Things I tried that did not work:

- uninstalling and reinstalling

- installing earlier version (illustror 27).

- repairing the creative cloud itself.

- turning off background file saving as suggested.

 

Things that worked:

- saving to cloud

- saving the exact same files on other laptop with same fonts (both with same and different versions of Illustrator).

- outlining all font layers

 

Notes:

- I am saving to my local drive, which I totally have permission to. (it saves normally when I outline fonts).

- I am working on a windos 10 pro, Lenovo DESKTOP-1EE76FL, Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90 GHz, 12 RAM, 64-bit operating system. with attached Huion touch screen

- The file only saves on my local drive as .eps.

- when it freezes in the task manager it shows "very high power usage" by Adobe Illlustrator, and something called "com.adobe.AdobeSplashkit.GraphicWindow" not responding, and sometimes it is something called AIRobin that is not responding.

- Finally, I do have many fonts (but that has been for ever and never been an issue) and I do not use a font manager. 

 

Please feel free to ask me anything, but find me a solution. Help me.

 

Thank you

 

 

Please help!

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
November 4, 2023

Is it any font that causes this or just some?

Do you have PostScript T1 fonts installed? Used in the file? Replaced in the file?

Many fonts can indeed be an issue and 12 GB is not a lot of RAM. So the update and the number of fonts might just be too much. What is happening: when you save an AI file, then Illustrator embeds a PDF file in it and in that it embeds the font. That does not happen in an AIC file.

 

Are all the fonts OK? 150% OK?

Did you already reboot the computer?

Reset the preferences?

And maybe uninstall a couple of fonts.

H
hebaa5144438Author
Participant
November 4, 2023
  1. Any font causes the problem even if one adobe font. I don't know what is postscript fonts. I did reboot of course. I can't determine which fonts to remove. I can moving all unnecessary fonts from fonts folder and see if it works 
Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
December 15, 2023

Hello @hebaa5144438,

Sorry to hear about your experience. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps? If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, a sample file (https://adobe.ly/3RpEDYD), and a screen recording of the problem (https://adobe.ly/3Rr5svp), so we can investigate this further.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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