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Participant
December 6, 2022
Question

Illustrator freezes when "saving as"

  • December 6, 2022
  • 2 replies
  • 2026 views

I recently bought a new MacBookPro (running on Monterey 12.3) and installed Adobe Creative Cloud on it. Since then Illustrator keeps crashing when I try to save a file in another location or another format than the current one. Whenever I select ‘Save As’ the window comes up, but the Save button is grayed out and I can’t select anything in the window – except for ‘Save Cloud document’, that works. But I don’t want that, I want to save the file on my computer! If I don’t save as cloud document and then click ‘Cancel’, my only option is to force quit Illustrator.

 

In Preferences I have tried selecting ‘On your computer’ as my default file location and also unticked ‘Automatically Save Cloud Documents Every x Minutes’. I have also reset preferences and unstilled and reinstalled Illustrator, but nothing works.

 

Any help would be appreciated! Thanks.

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2 replies

Mike_Gondek10189183
Community Expert
Community Expert
December 6, 2022
Participant
December 7, 2022

Thank you, Mike! I might do that. In the meantime, the solution seems to be to resize the popup window which for some reason lets you save the file as normal.

Participant
December 6, 2022

So I did some more research, and somebody suggested resizing the pop-up window that comes up when trying to 'Save as'. And it works! No more greyed out buttons.