Illustrator freezes when saving to my desktop

Forum|Forum|3 years ago
February 18, 2023
3 replies
542 views

I can only save my documents to the adobe cloud when I try to save my documents to my computer it freezes. I'm on an entirely new macbook pro - is this some unknown/new bug issue? I'm also using an external hard drive so this is not a matter of storage. I have tried uninstalling the program, resetting my laptop and the same issue reoccurs.

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Anubhav M

Community Manager

Hello @edina228089516pdo,

We understand that encountering technical issues can be frustrating. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly try to reset Illustrator's preferences as described in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and running Illustrator under a different administrator account (https://support.apple.com/guide/mac-help/add-a-user-or-group-mchl3e281fc9/mac) and let us know if it helps. We appreciate your time and effort in helping us resolve this issue.

Looking forward to your response.

Thanks,

Anubhav