Skip to main content
T
thenativecreative
Participant
August 5, 2022
Answered

Illustrator freezez after project opens

  • August 5, 2022
  • 2 replies
  • 202 views

After Illustrator launches it seems to be active, I am able to click on projects to open and use the dropdown etc. but as soon as I open a project (new or exisitng) it freezes up completely and I have to end the process to close it, i.e. I can't click on anything.

 

I have updated, uninstalled and reinstalled the application to no avail.

This topic has been closed for replies.
Correct answer Anubhav M

Hello @thenativecreative,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

2 replies

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
August 5, 2022

OOBE RESET MAC

  1. Quit the Creative Cloud desktop app  (100% you must do this)
  2. The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. Option click on the GO in the mac finder to reveal the Library folder.
  3. /Users/<user folder>/Library/Application Support/Adobe/OOBE
  4. Delete all the files within the OOBE folder, but do not delete the folder itself.



OOBE RESET WIN

Quit the Creative Cloud desktop app  (100% you must do this)

C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

Delete all the files within the OOBE folder, but do not delete the folder itself.

Restart the computer and launch the Creative Cloud desktop app again.

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
August 5, 2022

Hello @thenativecreative,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices