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Participant
March 8, 2023
Question

Illustrator Freezing

  • March 8, 2023
  • 2 replies
  • 345 views
I would like you to help me with a bug, when I'm working in illustrator it freezes out of nowhere and I can't use any tools or move
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2 replies

Anubhav M
Community Manager
Community Manager
March 17, 2023

Hello @RianHyuga,

 

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to reset Illustrator's preferences as suggested by Monika (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and checking if it helps. If the issue persists, kindly try running Illustrator after rebooting your computer in Safe Mode (Windows / macOS) and sharing your observations. We appreciate your time and effort in helping us resolve this issue.

 

Looking forward to your response.

 

Thanks,

Anubhav

Monika Gause
Community Expert
Community Expert
March 9, 2023

Does rebooting the computer help?

Does it happen with all files or just some files?

Which version is it?

Did you already reset the preferences (this will erase all your settings)? You might want to rename the preferences fiolder, since that can be undone.

 

If all of this doesn't help, then try and contact Customer Care: https://helpx.adobe.om/contact.html