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Projetos DLX
Participant
May 18, 2026
Question

Illustrator freezing and making the whole system unresponsive even after closing.

  • May 18, 2026
  • 2 replies
  • 23 views

Hello!

Sometimes I experience issues when editing in Illustrator. It starts freezing, not only the Illustrator app, but the entire Windows system becomes unresponsive. Even if I close all softwares it won't solve it, the only solution is to force shut down using the power button.

I noticed it might be happening only when I work with AI files exported directly from Rhinoceros, not all of them makes it happen, but when it happened I guess it were files .AI exported from rhino.

Thanks

    2 replies

    Bill Silbert
    Community Expert
    Community Expert
    May 19, 2026

    To eliminate the possibility that the problem is being caused by program-wide corruption try resetting your Illustrator preferences. This will restore the program to its defaults and, hopefully, stop the freezing.

    To reset preferences on Windows:

    You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

    To do so:

    Illustrator’s preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Roaming\Adobe\Adobe Illustrator [version number]\ Settings\<Language>. Make sure that Illustrator is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

    The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

    Community Expert
    May 18, 2026

    Is the Rhinoceros application is running when importing files into Illustrator?

    Projetos DLX
    Participant
    May 18, 2026

    No, I was just editing a previously exported file. Even after rebooting and opening only the Illustrator file it crashed.