Illustrator freezing when starting a new file

Question

My Adobe Illustrator freezes whenever I try to start a new file from the home screen or when I go from file > New... The only way to proceed through this issue is to force quit the software.

At the moment, I am making new files by clicking of the preset sizes and editing from inside the document.

Anubhav M · Answer

Hello Jordan26117704qpi8,

Sorry to hear about this experience. Would you mind checking if Illustrator behaves this way with other files as well? If yes, kindly try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

Thanks,
Anubhav

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