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Participant
Oct 29, 2023 1:22 PM UTC
Question

Illustrator generative art keeps displaying a message stating, 'We are experiencing high demand.'

Hi, I have been trying for over a week, and Illustrator generative art keeps displaying a message stating, 'We are experiencing high demand.' Could you please suggest how to address this matter?

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3 replies

Participant
Feb 12, 2024 11:06 AM UTC

Working Issue 

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Anshul_Saini
Community Manager
Community Manager
Nov 16, 2023 5:15 PM UTC

Hi @Utkarsh332411319nb4,

 

We are sorry for this experience. We have already escalated the issue to the product team. This error could happen due to multiple reasons. The product team has requested to collect the performance log to further investigate. Here are the steps:

 

  • Close Adobe Illustrator > Launch Command Prompt > Paste the following command and hit Enter set AI_ENABLE_LOGS=1 && "C:\Program Files\Adobe\Adobe Illustrator 2024\Support
    On Mac, launch the app from the Terminal app:
    AI_ENABLE_LOGS=1 "/Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator"
  • Launch Illustrator and start using Text to Vector, and the logs then shall be accessible at
    Windows: %appdata%\Adobe\Logs\Adobe Illustrator\28.0\Adobe Illustrator\AIPerformance.log
    Mac: ~/Library/Logs/Adobe/Adobe Illustrator/28.0/Adobe Illustrator/AIPerformance.log
  • Upload this AIPerformance.log file to Google Drive/Dropbox and share a public download link here so that we can share it with the product team.

 

We appreciate your patience and understanding as we work towards a solution.

 

Best,

Anshul Saini

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JD-Graphics
Participant
Jul 24, 2024 5:29 PM UTC

im not clearly understand

 

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