Illustrator gets stuck while trying to print

Forum|Forum|3 years ago
February 2, 2023
2 replies
1972 views

When I go to print a file from Illustrator, an odd print menu pops up and goes away quickly, but after that the program is stuck and I cant even close out of it. I have to restart me computer to get it back to normal. If I am not printing, it works fine. Any ideas would be greatly appreciated.

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @Boondoxx,

Sorry to hear about this experience. Would you mind trying to remove and reinstall the printer drivers, restarting your computer, and checking if it helps?

Also, try exporting your work from Illustrator as a JPEG and printing from a different application, and sharing your observations.

Looking forward to your response.

Thanks,

Anubhav

B

BoondoxxAuthor

Participating Frequently

Stephen M2

Monika Gause

Community Expert

Please tell us your Illustrator version and system. As well as the printer model. Is the printer driver compatible with your syatem?

B

BoondoxxAuthor

Participating Frequently

So my Illustrator CC is up to date, and I am on a windows computer. The printer I use is a Brother GT-381 DTG printer, that I have been using for years. I literally printed several things on Monday, and now its not working.

Monika Gause

Community Expert

On Monday you used Illustrator for printing and did not change anything since then?

Is there anything different in the file? Like maybe a freeform gradient in it or some 3D? Would it help to rasterize or expand some items?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded