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I
It_s_Pizza
Participant
May 17, 2020
Question

Illustrator goes compeltely white when importing an image at 1080p and above

  • May 17, 2020
  • 3 replies
  • 1382 views

I am working on an appliement for a school and, for whatever reason, whenever I am importing an HD image in my document, everything turns white, as if a giant white layer was placed above everything, and of course the image is nowhere to be seen, not even in my layers !

 

Help please 🙂

This topic has been closed for replies.

3 replies

H
hunterh63283602
Participating Frequently
September 5, 2023

Having same issues in 2023, just a simple JPG and nada, imports as white and is invisible, doesn't matter what document color settings. 

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
May 17, 2020

Resaving as .psd solves the problem.

Looks like this old bug:

https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/20541565-png-files-rendered-from-ae-import-as-blank-linked

Can you update your applications to the current versions?

I
It_s_PizzaAuthor
Participant
May 17, 2020

Argh alright, seems like I'll spend some time doing it lol

 

I can and will, thank you very much sir !

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
May 17, 2020

OK glad I could help. If you have lots of these images to convert, you can record an action or use Photoshops File > Scripts > Image Processor.

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
May 17, 2020

Where was the image made?

What file format? Does saving the image in another file format help?

I
It_s_PizzaAuthor
Participant
May 17, 2020

The images are as normal as they could get, simply PNG, exported from various places but mostly After Effects (as it's images of my work), and the problem seems to be persistant accross file formats. So far I can import images at 1079p but not the evil 1080p.

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
May 17, 2020

I don't know which versions you use, but there were some problems in the past with png files from After Effects.

Does resaving as psd in Photoshop work?

If not can you share such a file?

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