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gfdesigndenver
gfdesigndenver
Participating Frequently
July 1, 2022
Answered

Illustrator + GPU failing

  • July 1, 2022
  • 1 reply
  • 449 views

With increasing frequency, Illustrator and Photshop have been crashing without warning. When I restart Illustrator, I can no longer use the Zoom tool properly so I have to restart the CPU each time. I have had to do it several times today. I read somewhere it might have to do with preferences and memory, so I reduced the number of "Undo" history states to 100 from 200, but this did not help. Anyone have any luck with this issue?

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Correct answer Bobby Henderson

I don't know if you'll need to upgrade or not. IIRC, the MX330 is an entry level graphics board. That might explain the issue of no compatible GPU being available. It takes a certain level of GPU chip, plus on board GPU memory to turn on some of Illustrator's GPU-based bonuses, such as animated zoom. I don't know how the MX330 would factor into the issue application stability. I still see the occasional crash, but not very often. My video card has 8GB of on-board memory, plus my computer system has 64GB of RAM.

1 reply

B
Community Expert
Bobby HendersonCommunity Expert
Community Expert
July 1, 2022

What computer hardware are you running? I haven't seen a lot of crashes with Illustrator, but I've seen a few rare instances where Illustrator would crash by making the application window vanish without warning. This hasn't happened since I applied the latest driver updates for the NVidia RTX-3070 in my computer. But it has only been a couple days; gotta give it time. Photoshop annoys me from time to time lately; I'll be editing vector paths and snap to pixel operations will just turn on just out of the blue.

gfdesigndenver
gfdesigndenverAuthor
Participating Frequently
July 1, 2022

Hey @Bobby Henderson thanks for the feedback. You've described it even better than me -- Illustrator crashes by making the app window vanish without warning. Then when I start AI back up, my preferences show I have no "compatible GPU". I have Intel Iris Xe Graphics and NVIDIA GeForce MX330, but I don't know much about either of those. Do you think I will need to update or upgrade either of those?

B
Community Expert
Bobby HendersonCommunity ExpertCorrect answer
Community Expert
July 1, 2022

I don't know if you'll need to upgrade or not. IIRC, the MX330 is an entry level graphics board. That might explain the issue of no compatible GPU being available. It takes a certain level of GPU chip, plus on board GPU memory to turn on some of Illustrator's GPU-based bonuses, such as animated zoom. I don't know how the MX330 would factor into the issue application stability. I still see the occasional crash, but not very often. My video card has 8GB of on-board memory, plus my computer system has 64GB of RAM.

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