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Francesco35154432doxa
Participant
September 27, 2024
Question

Illustrator hang, doesnt load and crashes after updating to Sonoma

  • September 27, 2024
  • 1 reply
  • 482 views

Since updating to sonoma I've had a number of issues with illustrator.

Sometimes it doesn't load and hangs on opening screen so have to force quit.

Sometimes it loads works fine until I save and then it hangs so I lose all the work I've done.

This is not great considering we pay a subscription.

 

I've gone down to Illustrator 27.96 as i was getting more problems with v28.

Can you please advise on a solution?

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    1 reply

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    September 27, 2024

    Hi @Francesco35154432doxa,

     

    I’m sorry to hear about the issues you’re facing with Illustrator after updating to Sonoma. I understand how frustrating it is, especially when you’re losing work.

     

    Could you try updating your macOS from Sonoma to Sequoia and see if that helps? Sometimes, newer updates bring fixes for compatibility issues like this. Also, since the crashes seem inconsistent, it’s possible that a third-party application could be interfering with Illustrator.

     

    Would you mind trying to run your Mac in Safe Mode to see if the issue still occurs? This can help identify if another program is causing the problem.

     

    Let us know how it goes—we’re here to help you troubleshoot!

     

    Best,

    Anshul Saini

    F
    Francesco35154432doxaAuthor
    Participant
    September 30, 2024

    Hello thanks for getting back.

    Unfortunately safe mode didn't make any difference. It still requires several attempts to start Illustrator however so far today it hasn't crashed once started or saving documents.

    Are there any other options? Otherwise I will have to revert back to Ventura or Monteray as it was stable on those.

     

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    September 30, 2024

    Hello @Francesco35154432doxa,

    Thanks for confirming. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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