Illustrator Has Stopped Working

Forum|Forum|2 years ago
April 2, 2023
2 replies
763 views

Hello,
After spending some time in Illustrator, I keep getting the "has stopped working" warning. I can't do my work. Other adobe apps don't have this problem. Can you help me? I added a video to the plugin section.

I am getting the error when changing the size of the text. That part is not visible in the video.
Thanks

error.zip

Performance

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Anubhav M

Community Manager

Hello @Lazmanya,

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

Monika Gause

Community Expert

Which version and system is it?

PLease tell us your hardware specifications.

Which font is it? Does it happen with all fonts?

How many fonts are installed?

L

LazmanyaAuthor

Participant

Illustrator 27.4,
I have this problem not only when dealing with writing, but after spending some time I get an error. For example, I can get an error while drawing a shape.
hardware specifications: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz 1.80 GHz. 8GB RAM. x64.r
intel hd graphics 4000 2gb and amd radeon hd 8500m/8700m 6gb.
I used Photoshop, Audition and Premier Pro. I dealt with much more complex tasks. However, do you think it might be a system error to get this error after a simple text enlargement or shape drawing in Illustrator?

Monika Gause

Community Expert

8 GB of RAM is just not that much. It's the bare minimum to run Illustrator at all.

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