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peerh12531587
Participant
June 21, 2021
Question

Illustrator high CPU and memory usage

  • June 21, 2021
  • 2 replies
  • 2794 views

When I start working on a simple logo file in AI, it gets slower and slower. Finally even a small movement of the item takes some minutes... What is it???

 

 

{Renamed by MOD}

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
June 22, 2021

Hi there, 

 

I am sorry to hear about your experience. In addition to the question asked by @Mike_Gondek10189183, I would request you to share some more information like: 

  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 
  • Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?  

Along with the suggestions shared above by @Mike_Gondek10189183, would you mind trying the steps in this article ( https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981 ) and share your observations with us. I hope this helps. 
 
I am looking forward to your response. 
 
Thanks & Regards, 
Anshul Saini 

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
June 21, 2021

What OS & AI version. What is the file size.

 

There was an issue like this with older versions of Illustrator, but newer versions strip out the code that grows exponentially. You may also be on windows and some viruses attach themesleves to your processing while ai is working. Please supply more info as there are many reasons and we can narrow down. 

 

Illustrator Slow On Win

https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-windows.html

 

Illustrator Slow On Mac

https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance-mac-os.html

P
peerh12531587Author
Participant
June 21, 2021
Hi There,
I work on a Macbook air 2018, with the following features


of course, I have the latest Version of AI:





But still the work is not possible with AI: Toooo slow...
Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
June 21, 2021

What OS version Catalina, Big Sur? 

 

OOBE RESET MAC

  • Quit the Creative Cloud desktop app  (100% you must do this)
  • /Users/<user folder>/Library/Application Support/Adobe/OOBE
  • The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. See Access hidden user library files | Mac OS 10.7 and later for instructions to access it.
  • Delete all the files within the OOBE folder, but do not delete the folder itself.
  • Restart the computer and launch the Creative Cloud desktop app again.
  •  
  • Delete all the files within the OOBE folder, but do not delete the folder itself.
  • Restart the computer and launch the Creative Cloud desktop app again.
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