Skip to main content
Bart Trojan
Bart Trojan
Participating Frequently
September 9, 2021
Question

Illustrator home screen issue on launch on M1 Mac

  • September 9, 2021
  • 2 replies
  • 284 views

Hi guys! I have a queastion. Does anybody having the same issue with lunching the illustrator and having the opening options/opening screen looking like this (attachment)?  It's really hard for me to read "open new" or "recent". On previous version it looked just normal, I mean proper size etc. just like in photoshop or after effects which works just fine while lunching. I'll be more than happy if someone can solve that issue 🙂 

Thanks! 

 

 

{Renamed by MOD}

This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 9, 2021

Hi there,

 

Sorry about the trouble. I would like to know if the steps suggested above by @marliton worked for you? If not, please update the Illustrator to the latest v25.4.1. If it is the latest version of Illustrator, then you may try the following steps and let us know how it goes:

  • Rename the CEP folder to CEP.old from the following location:
    /Library/Application Support/Adobe
  • If that doesn't help, rename the extensions folder to extensions.old in the following location:
    /Library/Application Support/Adobe/UXP
  • If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

marliton
Community Expert
marlitonCommunity Expert
Community Expert
September 9, 2021

Hi. Have you tried resetting the preferences? https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

 

Marlon Ceballos
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices