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christoffg94423267
Participant
November 8, 2023
Question

Illustrator ignoring my dual screen settings for my Wacom on Mac.

  • November 8, 2023
  • 1 reply
  • 150 views

I often use my MacBook Air M1 with an external Dell screen. I set my Wacom Intuos BT M's settings that the Wacom only maps (works on) the Macbook's screen. However, whenever I use Illustrator, these settings are ignored and boths screens are mapped. (If I then go to another app the desired settings work again.) This is quite irritating as the half of the Wacom's drawing area works on the one screen and the other on the other screen, making it very difficult to illustrate. 

 

Any suggestions on how to get Illustrator to work with the desired settings where the Wacom only maps my MacBook's screen while I still have the external scree plugged in?

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    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    November 9, 2023

    Hello @christoffg94423267,

    Sorry to hear about this experience. Would you mind trying to run Illustrator under a different administrator account (macOS) and checking if it helps? If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and a screen recording of the problem (https://adobe.ly/4712fJI), so we can investigate this further?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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